POLICIES, TERMS & CONDITIONS

These are the policies governing covering Online/ Telephone ordering from Parfum JulieBontier™. We strongly suggest you read them carefully before placing your order. If you have any questions, please contact julie@juliebontier.com or Tel.  310-399-0427 and we will be happy to help you.

Please note that Parfum JulieBontier™ offers certain perfumes and goods for sale on this website as a courtesy to our valued clients. It is our policy to deal agreeably and fairly with all clients and customers. By submitting your order, you are implicitly agreeing to the terms and conditions ofParfum JulieBontier™. Parfum JulieBontier™ does however reserve the right to cancel orders for any reason.

ORDER PROCESSING

All orders are processed, packed and shipped as quickly as possible during regular hours, Tuesday through Friday. All orders are processed in the order in which they are received. Orders can sometimes be expedited by special request although additional handling or shipping charges may apply.  You can request order expedition at the time of placement by emailing julie@juliebontier.com  or Tel. 310-399-0427 and we will be happy to help you.

Ready to wear perfumes are generally shipped as immediately as possible during regular shipping times. However at certain times of the year due to order volume, there may be a slight delay.

Should a perfume you order be unavailable due to material shortage or your order be delayed for any other reason you will be notified immediately by Parfum JulieBontier™.  You will have the option to cancel your order or wait until the perfume can be shipped to you.

 Parfum JulieBontier™ accepts payment by check only. Please note that your check will not be banked until your order is complete and ready to ship. Should there be a problem with the check you provide, you will be contacted. If we do not hear from you within 48 hours, we will automatically cancel the order.

DOMESTIC SHIPPING & HANDLING

Parfum JulieBontier™ ships all orders via USPS or UPS unless otherwise requested. Should you request alternate shipping methods additional handling charges may apply.

Shipping charges are calculated based on the total weight and merchandise dollar value of the complete order. All shipments can be insured with UPS and this cost is reflected in the final shipping charges. In some cases, additional handling fees may apply.

All domestic orders sent within the United States are shipped UPS Ground unless otherwise specified. UPS Second and Third Day delivery service is also available at additional cost.

Please note that UPS will NOT deliver packages to Post Office Boxes. You must provide an address to which UPS can deliver. Parfum JulieBontier™ is not responsible for misdirected packages. Should your package be returned to us, you will be notified and additional shipping may be required to resend it.

All orders are shipped as quickly as possible. Please note however that UPS picks up from   our offices once a day Tuesday through Friday. Orders received before noon, will generally go out the same day. Orders received after noon generally ship the following day. Orders received after 12 PM on Friday however may not ship until the following Tuesday.

Should you need your perfumes by a special date, please contact Parfum JulieBontier™ in order to confirm that timely delivery is possible.

Please note that delivery transit times are entirely dependent upon UPS or USPS. Should there be an unreasonable delay in receiving your package, please contact Parfum JulieBontier™ for tracking information.

FOREIGN ORDERS

At present, foreign orders are only shipped by special arrangement directly with Parfum JulieBontier™. Should you live outside the United States and wish to place an order, please contact julie@juliebontier.com  or Tel. 310-399-0427.  Please note that shipping costs on foreign orders are calculated as per our domestic shipping guidelines listed above but such rates DO NOT include any import, customs or brokerage fees that may be incurred. And please note that foreign orders may take longer to process in order to prepare the necessary customs and transport documentation.

DAMAGES & RETURNS

Parfum JulieBontier™ does not accept returns on any perfumes or accords for reasons other than damage in shipment.  In the rare event of an allergic reaction, please contact the perfumer at julie@juliebontier.com or Tel.  310-399-0427 immediately. As   with any cosmetic product, do not apply immediately after hot shower, bath or extreme heat conditions. Skin pores are more sensitive after exposure to heat.

All damages due to shipment must be reported by email within seven (7) days of delivery. Replacements will be sent as soon as possible for goods damaged or lost in shipment.

We are very careful about all our orders but occasionally mistakes can happen. Should you happen to receive goods in error, please report the mistake immediately to Parfum JulieBontier™. Please seal the incorrect product in the original shipping carton and a UPS return authorization will be issued. The correct scent or product will be immediately shipped to you at no extra shipping cost.

FREEZING/EXTREME HEAT

Please note that Parfum JulieBontier™ does not use alcohol in the base of any perfumes or products. Therefore Parfum JulieBontier™ may freeze in temperatures below 32 degrees. Extreme heat affects Parfum Fragrance Oils. We strongly recommend UPS 3 Day Select or USPS Priority Mail shipping if your package is traveling to or through parts of the country subject to extreme low temperatures. Should you choose regular UPS ground shipping and your Parfum freeze in transit, Parfum JulieBontier™ cannot be responsible for the damage.

PRIVACY

The privacy of all our clients and customers is extremely important. No personal or contact information is willingly shared by Parfum JulieBontier™ with any outside party for any reason.

TRADEMARK & COPYRIGHT

“Parfum JulieBontier™ “is a registered trademark of Julie Bontier. It may not be used without prior approval and the express written permission of Julie Bontier. All text unless otherwise noted is the copyright of Julie Bontier. It may not be used in any way without the express written permission of Julie Bontier . All images unless otherwise noted are the property of Parfum JulieBontier™ or Julie Bontier and may not be used without express written permission. To request permission for use, please contact julie@juliebontier.com or Tel. 310-399-0427.